Refund & Cancellation Policy

Last updated: 16 August 2026

Automatic failures

If the portal debits the wallet but cannot create or complete a request because of a system or provider failure, the configured workflow attempts an automatic wallet refund.

Manual services

Once operator processing has started, the assistance fee may be non-refundable. Rejected government applications do not automatically qualify for a refund because approval is controlled by the relevant authority.

Duplicate or incorrect debit

Report a duplicate or incorrect debit with the request number and transaction details. Valid claims will be reviewed against the wallet ledger.

Cancellation

A request may be cancelled only before processing begins and where no third-party fee has been incurred.

Support

Send refund questions to digitalsewa24in@gmail.com with the request number. Do not email passwords or one-time passwords.